Refund Policy

At YESHUA Skin Cosmetics, we want you to be 100% satisfied with your purchase. If for any reason you're not completely satisfied with your order, we offer a hassle-free return policy (some exclusions may apply).

Cosmetics and Skin Care:

You are entitled to cancel your order within 14 days without giving any reason for doing so.

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The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

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In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

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You can inform us of your decision by contacting us via our website's Contact Form​

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We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

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Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

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• The goods were purchased in the last 14 days

• The goods are in the original packaging, not opened and/or used.

The following goods cannot be returned:

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• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

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Returning Goods:

To ensure your return reaches the correct destination, please contact us to confirm the return address at our Mississauga, Ontario headquarters. You are responsible for the cost and risk of return shipping.

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We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

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Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

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If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

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Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us via our website's Contact Form

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Processing Time:

Your satisfaction is our priority! Our return policy ensures a seamless process, with refunds processed within 14 business days after product has been received. Please allow this time for the refund to reflect in your account or the original method of payment. We appreciate your patience and are committed to making your experience with us hassle-free.

At YESHUA Skin Cosmetics, we want you to be completely satisfied with your purchase. That's why we offer a hassle-free return policy. If you need to return an item, simply contact us and we'll take care of the rest. To get in touch with our team, please send us a message via our Contact Form. We are always available to answer any questions you may have and will respond to your inquiry within 24-48 hrs. or as soon as possible. Thank you for choosing YESHUA Skin Cosmetics for your cosmetics and skin care needs!